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| GENERAL POLICIES |
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For your convenience, and to ensure that your event setup goes
smoothly, TRU has developed the following policies concerning reservations,
deliveries, merchandise return, missing inventory, etc....
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Reservations:
We solicit your advance reservation on all party and banquet needs to insure
availability. We request that no items be deleted after an order has been
filled, which is 24 hours in advance.
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Deliveries:
Delivery/pick up is available at a nominal fee based on distance. Please call
our office for delivery charges. Standard delivery/pick up charges are for
tailgate drop off. Set up and take down services are available at an additional
charge. These arrangements must be made with our office before delivery/pick up.
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Merchandise Return:
Responsibility for equipment remains with the customer from the time of receipt
to the time of return. It is important that equipment and containers be secured
and protected from the weather at all times. We do charge for missing, damaged,
or broken items.
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Miscellaneous:
Tables and chairs should be knocked down, stacked, and ready for pick up. China,
glassware and flatware, etc... should be rinsed food-free and repacked in
the containers they came in. Linens should be food-free and dry to prevent stains
and mildew. Do not place linens in plastic bags, please.
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