General Policies
T.R.U. Event Rental works by appointment only.
For your convenience, and to ensure that your event setup goes smoothly, T.R.U. Event Rental has developed the following policies concerning reservations, deliveries, merchandise return, missing inventory, etc....
For your convenience, and to ensure that your event setup goes smoothly, T.R.U. Event Rental has developed the following policies concerning reservations, deliveries, merchandise return, missing inventory, etc....
Reservations
We solicit your advance reservation on all party and banquet needs to insure availability. We request that no items be deleted after an order has been filled, which is 24 hours in advance.
We solicit your advance reservation on all party and banquet needs to insure availability. We request that no items be deleted after an order has been filled, which is 24 hours in advance.
Deliveries
Delivery/pick up is available at a nominal fee based on distance. Please call our office for delivery charges. Standard delivery/pick up charges are for tailgate drop off. Set up and take down services are available at an additional charge. These arrangements must be made with our office before delivery/pick up.
Delivery/pick up is available at a nominal fee based on distance. Please call our office for delivery charges. Standard delivery/pick up charges are for tailgate drop off. Set up and take down services are available at an additional charge. These arrangements must be made with our office before delivery/pick up.
Merchandise Return
Responsibility for equipment remains with the customer from the time of receipt to the time of return. It is important that equipment and containers be secured and protected from the weather at all times. We do charge for missing, damaged, or broken items.
Responsibility for equipment remains with the customer from the time of receipt to the time of return. It is important that equipment and containers be secured and protected from the weather at all times. We do charge for missing, damaged, or broken items.
Miscellaneous
Tables and chairs should be knocked down, stacked, and ready for pick up. China, glassware and flatware, etc... should be rinsed food-free and repacked in the containers they came in. Linens should be food-free and dry to prevent stains and mildew. Do not place linens in plastic bags, please.
Tables and chairs should be knocked down, stacked, and ready for pick up. China, glassware and flatware, etc... should be rinsed food-free and repacked in the containers they came in. Linens should be food-free and dry to prevent stains and mildew. Do not place linens in plastic bags, please.
Frequently Asked Questions
When should I make my reservation?
Early planning helps to ensure product availability. Reserve enough equipment to allow for the maximum number of guests expected at your event. This number can always be decreased as necessary and without penalty as the event approaches, with FINAL NUMBERS required two weeks prior to your event date.
What kind of deposit is required?
A deposit is required to reserve rental items. The amount of the reservation deposit represents 30% of the initial rental order. This is held as security against any “post event” charges, which include, but are not limited to, missing/damaged items, additional expenses caused in connection with set up/tear down services, dinnerware returned unwashed etc. T.R.U. Event Rental requires a signed lease agreement at the time of deposit.
When do I pay the balance due?
The balance of the rental amount is payable seven (7) days before delivery or when you pick up your order from our warehouse. If you designate someone else to receive or pick up your rental order, please make arrangements for them to pay the rental amount on your behalf. Equipment cannot be released into your possession without payment.
What happens if I need to cancel my order?
Cancellation of our services for your event date will result in the forfeit of the entire reservation deposit. All cancellations are the responsibility of the client.
Is there a charge for delivery/pick up?
An additional fee is charged for delivery/pick up and this service must be booked in advance. Deliveries are made between our working office hours of 8:00am -4:30pm. Additional charges may apply for deliveries that must be set to your schedule. This includes deliveries/pickups made at certain times; deliveries/pickups done on weekends; and deliveries/pickups done at your request or requirement outside of business hours. Charges are based on the area, location & time of removal of the event. All delivery fees are quoted as “tailgate” only – we will offload the rental items into the venue. A short, unexpected delay can add precious minutes to delivery schedules and several hours to a working day. Therefore, if you require us to carry items to another area, or to set up or tear down, additional labor fees will apply and these services must be booked in advance. These arrangements must be made with our office before delivery and pickup.
Will my rental equipment be set up and removed?
Set up/tear down service is usually the responsibility of the client to coordinate. If you would like T.R.U. Event Rental, Inc.’s staff to set up and/or tear down, please note that additional labor fees will apply. The size of the rental order, the topography of the event site and the provision of a detailed schematic will all help determine how long it takes to set up or tear down and what those additional labor fees will be. These arrangements must be made with our office before delivery and pickup.
Do I need to wash dinnerware or linen?
All china, glass and flatware must be rinsed free of all food and drink with water before being returned. All linen must be shaken free of food, confetti and other decorations. Linen & place settings are cleaned in house with our commercial grade washers and sanitizers. Make sure your caterer or event coordinator is aware of this policy to avoid additional cleaning fees being charged to the customer, whose name appears on the rental contract.
What happens if something gets broken?
Responsibility for all rented equipment remains with the person, whose name appears on the rental contract, from time of receipt to time of return to T.R.U. Event Rental, Inc. Please ensure that equipment is secured when not in use and protected from weather. Full replacement costs for any broken/missing/damaged items will be charged to the credit card on our files at the conclusion of an event.
Can I get a credit on unused items after a delivery has been made?
There are no refunds or credits on items not used at your event. We do not accept cancellations on items within 24 hours of the event. The client may increase the order with in-house items, but no decreases in quantities is permitted in that time frame.
Early planning helps to ensure product availability. Reserve enough equipment to allow for the maximum number of guests expected at your event. This number can always be decreased as necessary and without penalty as the event approaches, with FINAL NUMBERS required two weeks prior to your event date.
What kind of deposit is required?
A deposit is required to reserve rental items. The amount of the reservation deposit represents 30% of the initial rental order. This is held as security against any “post event” charges, which include, but are not limited to, missing/damaged items, additional expenses caused in connection with set up/tear down services, dinnerware returned unwashed etc. T.R.U. Event Rental requires a signed lease agreement at the time of deposit.
When do I pay the balance due?
The balance of the rental amount is payable seven (7) days before delivery or when you pick up your order from our warehouse. If you designate someone else to receive or pick up your rental order, please make arrangements for them to pay the rental amount on your behalf. Equipment cannot be released into your possession without payment.
What happens if I need to cancel my order?
Cancellation of our services for your event date will result in the forfeit of the entire reservation deposit. All cancellations are the responsibility of the client.
Is there a charge for delivery/pick up?
An additional fee is charged for delivery/pick up and this service must be booked in advance. Deliveries are made between our working office hours of 8:00am -4:30pm. Additional charges may apply for deliveries that must be set to your schedule. This includes deliveries/pickups made at certain times; deliveries/pickups done on weekends; and deliveries/pickups done at your request or requirement outside of business hours. Charges are based on the area, location & time of removal of the event. All delivery fees are quoted as “tailgate” only – we will offload the rental items into the venue. A short, unexpected delay can add precious minutes to delivery schedules and several hours to a working day. Therefore, if you require us to carry items to another area, or to set up or tear down, additional labor fees will apply and these services must be booked in advance. These arrangements must be made with our office before delivery and pickup.
Will my rental equipment be set up and removed?
Set up/tear down service is usually the responsibility of the client to coordinate. If you would like T.R.U. Event Rental, Inc.’s staff to set up and/or tear down, please note that additional labor fees will apply. The size of the rental order, the topography of the event site and the provision of a detailed schematic will all help determine how long it takes to set up or tear down and what those additional labor fees will be. These arrangements must be made with our office before delivery and pickup.
Do I need to wash dinnerware or linen?
All china, glass and flatware must be rinsed free of all food and drink with water before being returned. All linen must be shaken free of food, confetti and other decorations. Linen & place settings are cleaned in house with our commercial grade washers and sanitizers. Make sure your caterer or event coordinator is aware of this policy to avoid additional cleaning fees being charged to the customer, whose name appears on the rental contract.
What happens if something gets broken?
Responsibility for all rented equipment remains with the person, whose name appears on the rental contract, from time of receipt to time of return to T.R.U. Event Rental, Inc. Please ensure that equipment is secured when not in use and protected from weather. Full replacement costs for any broken/missing/damaged items will be charged to the credit card on our files at the conclusion of an event.
Can I get a credit on unused items after a delivery has been made?
There are no refunds or credits on items not used at your event. We do not accept cancellations on items within 24 hours of the event. The client may increase the order with in-house items, but no decreases in quantities is permitted in that time frame.